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Repair Request Form

Submit a request to repair or replace damaged or lost items.

Whether you need your office furniture fixed or a replacement key to your filing cabinet, we’ve got you covered. To ensure the quickest response, please fill out all fields so that we can better assist you.

Client Information

Billing Information (If Different)

Product Information

Was this product purchased through OstermanCron?
YesNoUnsure
If yes, please list your Account Executive and/or Proposal or Customer number:

Please indicate which area the issue is related to?
Warranty IssueBroken Part/Need ReplacementService QuotesOther

Description of Damage

Attach a photo of damage:

Attach a photo of furniture tag/sticker

NOTE: Manufacturer tag information can typically be found on the underside of the chairs, the inside base panel of systems panels, under the worksurface or inside the drawer of desk components.
Examples of what you are looking for are S/O#’s, Ack#, Serial#, Model#. This information is on the tag. Please provide all the information from the manufacturer tag or attach a photo above. If the warranty pertains to the arm of a chair, please indicate if it is the right or left arm as you are seated.